Privacy Policy

Effective Date: September 2, 2026

Twisted Clovers LLC, doing business as Twisted Clovers Labrador Retrievers (“Twisted Clovers,” “we,” “us,” or “our”), respects your privacy and is committed to protecting the personal information you provide when visiting or interacting with our website, www.twistedcloverslabradorretrievers.com (the “Website”).

This Privacy Policy explains what information we may collect, how we use it, when we may share it, and the choices you may have regarding your information.

By using our Website, submitting information through our forms, joining a wait list, purchasing products or services, or otherwise interacting with Twisted Clovers, you acknowledge the practices described in this Privacy Policy.

1. Information We Collect

We may collect information that you voluntarily provide to us when you:

  • Submit a dog or puppy application

  • Join or inquire about our puppy wait list

  • Contact us through our Website

  • Request information about puppies, available dogs, stud services, or our programs

  • Participate in our Dam Partnership Program

  • Purchase products or services

  • Subscribe to an email list or other communications

  • Communicate with us by email, telephone, text message, social media, or other methods

  • Participate in promotions, giveaways, surveys, or other Website activities

Depending on how you interact with us, information may include:

  • Name

  • Mailing or physical address

  • Email address

  • Telephone number

  • Information about your household and lifestyle

  • Information about your current or previous dogs

  • Information provided in applications or questionnaires

  • Payment and billing information

  • Information necessary to complete a transaction or provide a requested service

  • Any other information you voluntarily provide to us

We ask that you do not submit sensitive personal information through our Website unless it is specifically requested and necessary for the service or transaction involved.

2. Information Collected Automatically

When you visit our Website, certain information may be collected automatically by our website platform, hosting provider, analytics services, or other third-party technologies.

This information may include:

  • IP address

  • Browser type and version

  • Device type

  • Operating system

  • Pages visited

  • Date and time of your visit

  • Referring website or webpage

  • General information about how you interact with our Website

This information may be used to understand how visitors use our Website, maintain Website security, troubleshoot technical issues, and improve our Website and services.

3. Cookies and Similar Technologies

Our Website may use cookies and similar technologies.

Cookies are small files stored on your device that can help websites remember information about your visit and understand how visitors interact with the Website.

Cookies may be used to:

  • Keep the Website functioning properly

  • Remember preferences

  • Analyze Website traffic and usage

  • Improve Website performance

  • Support marketing or advertising features, where applicable

You may be able to control or disable cookies through your web browser settings. Disabling cookies may affect certain Website features.

4. How We Use Your Information

Twisted Clovers may use the information we collect to:

  • Respond to questions and inquiries

  • Process puppy, dog, or program applications

  • Manage our puppy wait list

  • Communicate with prospective and current clients

  • Provide puppies, dogs, products, and services

  • Process purchases and payments

  • Coordinate transportation or other services when applicable

  • Provide customer support

  • Send requested information or communications

  • Send newsletters, announcements, or marketing communications when permitted

  • Improve our Website, programs, and customer experience

  • Maintain business records

  • Prevent fraud, misuse, or security issues

  • Comply with applicable laws and legal obligations

  • Protect the rights, property, and safety of Twisted Clovers, our clients, our dogs, and others

We do not use your personal information for purposes that are materially different from those described in this Privacy Policy without providing appropriate notice when required.

5. Sharing of Information

Twisted Clovers does not sell, rent, or trade your personal information to third parties for their own direct marketing purposes.

We may share information when reasonably necessary to operate our business and provide the products or services you request.

This may include sharing information with trusted service providers who assist us with:

  • Website hosting and management

  • Website forms and applications

  • Payment processing

  • E-commerce and order fulfillment

  • Email communications

  • Customer relationship management

  • Business accounting and recordkeeping

  • Shipping or transportation

  • Website analytics

  • Technology and security services

These service providers may have access to personal information only as reasonably necessary to perform services on our behalf.

We may also disclose information when we believe disclosure is necessary to:

  • Comply with applicable law, regulation, legal process, subpoena, or court order

  • Protect our rights or property

  • Protect the safety of our clients, employees, animals, or others

  • Investigate suspected fraud, abuse, or illegal activity

  • Enforce our agreements, policies, or terms

  • Respond to an emergency

6. Third-Party Websites and Services

Our Website may contain links to third-party websites, products, services, or social media platforms.

These may include websites or services operated by organizations such as payment processors, e-commerce providers, social media platforms, affiliate partners, animal organizations, vendors, or other service providers.

For example, our Website may contain links to recommended products through third-party retailers or affiliate programs.

When you leave our Website or interact directly with a third-party service, that third party's privacy policy and terms may apply. Twisted Clovers does not control the privacy practices of third-party websites and is not responsible for their privacy policies, content, or security practices.

We encourage you to review the privacy policy of any third-party website before providing personal information.

7. Payments and Purchases

When you purchase a puppy, dog, product, training service, or other offering from Twisted Clovers, payment information may be processed through a third-party payment processor.

Twisted Clovers does not intentionally retain complete credit card or debit card numbers on its own systems when payment processing is handled by a third-party payment provider.

Payment information is subject to the privacy policy and security practices of the applicable payment processor.

8. Email and Marketing Communications

If you provide your email address, we may use it to communicate with you regarding:

  • Your inquiry or application

  • Puppies or available dogs

  • Your purchase or transaction

  • Our programs or services

  • Important business communications

  • News, educational information, announcements, or promotions

Where required, marketing emails will provide an opportunity to unsubscribe.

You may request to stop receiving marketing communications from us at any time by using the unsubscribe option included in an email or by contacting us directly.

Please note that even if you opt out of marketing communications, we may still send transactional or necessary communications related to an application, purchase, contract, or other existing business relationship.

9. Puppy Applications and Wait Lists

Information submitted through puppy applications, wait-list forms, or other placement-related forms may be used to evaluate whether a particular puppy, dog, program, or placement opportunity is appropriate for you and your household.

This information may include information about your home, family, lifestyle, previous dog ownership, experience, preferences, and other information relevant to responsible placement.

We may retain application and wait-list information as reasonably necessary for business records, placement history, customer service, legal compliance, or other legitimate business purposes.

Submitting an application or joining a wait list does not guarantee that a puppy or dog will be offered to you.

10. Children's Privacy

Our Website is intended for a general audience and is not directed toward children under the age of 13.

We do not knowingly collect personal information from children under 13 through our Website.

If you believe a child under 13 has provided personal information to us, please contact us so that we can take appropriate steps to address the situation.

11. Data Security

We take reasonable administrative, technical, and physical measures to protect personal information from unauthorized access, disclosure, alteration, or destruction.

However, no method of transmitting information over the Internet or storing information electronically is completely secure. Therefore, we cannot guarantee the absolute security of information transmitted to or stored by us.

We encourage you to use reasonable precautions when submitting personal information online.

12. Data Retention

We retain personal information only for as long as reasonably necessary for the purposes described in this Privacy Policy, including providing services, maintaining business and transaction records, resolving disputes, enforcing agreements, and complying with legal or regulatory obligations.

The length of time information is retained may vary depending on the type of information and the reason it was collected.

13. Your Privacy Choices

Depending on applicable law, you may have rights regarding your personal information, which may include the ability to:

  • Request information about the personal data we maintain about you

  • Request correction of inaccurate information

  • Request deletion of certain personal information

  • Opt out of certain marketing communications

  • Ask questions about how your information is collected or used

Not every privacy right is available in every circumstance or to every individual.

To make a privacy-related request, please contact us using the information provided below. We may need to verify your identity before completing certain requests.

14. Do Not Track Signals

Some web browsers offer a “Do Not Track” setting. Because there is not currently a universally accepted standard for responding to these signals, our Website may not respond to all Do Not Track requests.

15. Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes to our business, Website, services, technology, or applicable legal requirements.

When we make changes, we will update the “Effective Date” at the top of this Privacy Policy.

We encourage you to review this page periodically to stay informed about how we handle personal information.

16. Contact Us

If you have questions about this Privacy Policy, our privacy practices, or your personal information, please contact:

Twisted Clovers LLC
Twisted Clovers Labrador Retrievers
Edgewood, Iowa
United States

Website: www.twistedcloverslabradorretrievers.com

You may also contact us through the contact information provided on our Website.

Last Updated: September 2, 2026